Drive change in a dynamic hybrid cloud IT environment, managing servers, storage, networking, and support systems to ensure seamless operations and innovation.

Assignment description:

In this role you will be responsible for managing and work with change in all aspects of a modern compute environment, including servers, storage, networking and supporting systems in a hybrid cloud IT environment. This also includes, but not limited to, end-user computing, SaaS cloud services, Identity Access Management, Cyber Security, vendor & supplier engagements, procurement and Enterprise Mobility Management. You will under broad direction design and oversee upgrades, new installs, integration tasks, operations duties and troubleshooting of delivered IT systems and services in Dev, Test and Production environments.

Key responsibilities:

Key areas of responsibility include (but are not limited to):

  • Deliver and adopt according to the IT Service Delivery Management and IT Operations life cycle
  • Change, release and deploy management life cycle is adopted and followed.
  • Participate in Incident Management, Problem and Change Management
  • Help automate and streamline our operations and processes
  • Develop and maintain scripts for automation and monitoring
  • Hybrid and cloud infrastructural components such as general compute services, VPC, PKI Management, Networking, Storage services, security systems, communication systems, and backup operations
  • Proactively maintain and monitor delivered IT systems and related services
  • Ensure all servers and related workloads have required security compliance for patch management, anti-malware, and other threat protections applied and up-to-date
  • Work collaboratively with other operations staff, development and service delivery teams to ensure critical L.O.B. systems and services are available 24 x 7 x 365
  • Works closely with NOC and SOC as an escalation tier for customer support and for operative production cases
  • Support local and remote users across offices, stores and warehouses world-wide
  • Managing Public Clouds accounts which are the infrastructure of the company’s delivered services, the integrations to 3rd party and SaaS Cloud services
  • Identify, categorize and respond to Network, Security & Compute system events and alerts
  • Optimize the performance of our systems through team collaboration of hardware and software configurations
  • Record, track, follow-up and maintain documentation of systems and the ITSM processes
  • Engage with hardware and software vendors and suppliers as needed
  • Ensure that the business (customer) expectations are met or exceeded
  • Fulfil individual SMART goals and KPI’s through everyday work.
  • Perform internal audits and auditable evidence of internal audits for non-technical areas
  • Monitor, verify, measure delivered services and solutions from suppliers and partners
  • Review survey feedback to improve delivered services, SLA’s, tools and support experience.
  • Perform backup and restore operations
  • Be part of Line of Business-related projects
  • Possible rotate in on-call rotation
  • Mentor junior employees within the function
  • Adhere to policies, procedures and routines

Experience and Competence requirements:

+3 years’ experience working within an IT Operations team or equivalent in related field(s)

  • Advanced knowledge and experience of building, maintaining, monitoring and supporting hybrid cloud compute and related IT infrastructure services
  • O365 Administration (Exchange, Teams, SharePoint, OneDrive etc)
  • Advanced knowledge and experience working with different kind of anti-malware and threat protection services
  • Advanced knowledge and experience working with user and service catalog services such as Active Directory and Azure AD
  • Experience working with Identity Access Management and SSO
  • Experience working with Enterprise Mobility and Device Management
  • Advanced knowledge and experience working with datacom and networking services
  • Advanced knowledge and experiencing working with backup and restore operation services
  • Advanced knowledge and experiencing with PowerShell scripting
  • Advanced knowledge of and experience supporting PCs and Macs within Microsoft network and Office 365 environment
  • Microsoft Azure services
  • Microsoft SQL Server
  • Experience with modern ITSM processes and techniques.
  • Fluent in English, written, oral, and interpersonal communication skills.
  • DNS & PKI Management
  • General knowledge and experience working multi-platform environments such as Windows Client and Server OS, Mac OS X/iOS/Android devices and related services such as Autopilot, VPP, DEP, Knox etc
  • Fluent in English, written, oral,and interpersonal communication skills.

Advantages

Meriting with knowledge in:

  • Microsoft certifications is a plus.
  • Meriting with ITIL certification
  • Meriting working with PowerApps and PowerAutomate
  • Meriting with knowledge in IT purchasing and project coordination
  • Meriting working with public cloud services such as GCP and AWS
  • Meriting with Cisco Meraki solutions
  • Meriting with ServiceNow and AzureDevOps tooling
  • Retail, wholesale, e-commerce or logistics business flows.
  • Fashion industry.

Estimated Workload :  Full time, start asap, 4-6 months with possibility of extension

We offer continuously. That means that we sometimes remove the assignments before deadline. If you are interested we recommend that you apply immediately.